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What is Call
Accounting?
A Call Accounting system provides an analysis of your telephone usage based on
the detailed data in your PBX. Every call that goes through the PBX is included:
incoming, outgoing, local and long distance, faxes and modems. In many areas,
TeleReports can even incorporate calling card, cell phone and pager activity.
Why do I need a Call
Accounting System?
For many companies, telecommunications service is an integral part of the
business, and involves a significant expense. Call accounting gives you the
tools to manage this resource efficiently, allocate costs to departments or
tenant users, and identify problem areas. You can't manage what you can't
measure!
In addition, telecommunications information often provides a window on staff
efficiency and productivity. Call accounting provides a valuable tool, not only
for identifying and preventing fraud and abuse, but also for analyzing and
evaluating internal and external communications so that your people can operate
more effectively.
How does it work?
TeleReports provides a small memory box (a WTI Pollcat™) that connects to your
PBX system. If you have Centrex™ services, TeleReports can arrange to retrieve
the same raw data from your carrier. The information is collected and stored on
the TeleReports computer system for monthly reporting. TeleReports staff
manages the collection and storage of data on a daily basis, monitoring for
system failures and problems. Reports are prepared monthly and delivered to you
promptly in the format you select. Your records are maintained permanently in
the TeleReports archive, available when you need them.
Why should I use
TeleReports Call Accounting System?
TeleReports offers expertise and economies of scale that make our Call
Accounting service an economical option for most businesses. We maintain a
database of area codes and exchanges for all USA and international locations. We
monitor the data collection daily. We provide regular monthly reports and quick
response to all of your special requests. To do the same service in-house would
involve an investment of equipment and software, plus the involvement of trained
staff on an ongoing basis.
Is TeleReports
processing secure?
Your confidential data is a high priority for us! TeleReports uses its own
network with hardware firewalls to keep your data secure. We retrieve data from
your PBX using direct private modem-to-modem connections, not public Internet
pathways, and every Pollcat is password protected.
Our programs and data are backed up on a regular basis and stored in a secured
off-site facility that also provides a "hot site" backup in case we need an
alternate processing facility. Records are retained permanently, so you can
request special reports using data that is months - or even years - in the past.
How much does
TeleReports service cost?
TeleReports pricing is based on estimated volume - the number of incoming and
outgoing calls in a month - within defined ranges. Thus a company that has
150,000 calls a month will pay more than a company that makes 25,000 calls a
month.
Based on your estimated call volume information, we will provide a quote for
services that will be used every month, so you will know what your bill is going
to be. If your call volumes change significantly, we will let you know - at
least 60 days in advance - if we need to adjust prices. The billing process is
simple and straightforward.
How long is the
contract?
TeleReports provides its services on a month to month basis with no long-term
commitment. Our goal is to build long term relationships on excellent service
and quality work. If your needs change or if we fail to meet your expectations,
you can cancel your contract at any time with reasonable notice.
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